Contact Drakaris Casino
Where to Reach Us
Every enquiry about a Drakaris account can be sent to [email protected]. This is the address the team monitors for account questions, payment disputes and identity verification submissions, and it is the same address referenced throughout the site’s terms and legal pages for written correspondence.
How We Handle Enquiries
Live chat and email are the two channels confirmed for player support, and each suits a different type of request.
| Channel | Best for | Typical response |
|---|---|---|
| Live chat | Login issues, quick bonus questions, deposit confirmation | Under 2 minutes to connect to an agent |
| Email ([email protected]) | KYC document submission, withdrawal disputes, account closure requests | Within 24 to 48 hours |
Before writing in, have your registered email address and, where relevant, the promo code or transaction reference on hand. For a KYC submission, attach clear and uncropped scans of the requested documents on the first message rather than sending them one at a time, since incomplete submissions are the most common cause of delay. General account questions and anything urgent, such as a login lockout, are handled faster through live chat than through email.
When We Are Available
Both channels operate 24 hours a day, seven days a week, with coverage across AEST and AEDT so evening and weekend sessions from Australian time zones are never left without support. There are no scheduled downtime windows and no separate weekend or public holiday hours.