Drakaris Casino Privacy Policy
Who Controls Your Data
Novatrix SRL, the operator licensed under E-gaming Licence No. 0000002 from the Tobique Gaming Commission, is the data controller for every Drakaris account. The company is registered in Curepipe, Mauritius, and this address is the point of reference for any formal data protection correspondence that email cannot resolve. As controller, Novatrix SRL determines why account, payment and verification data is collected and how long it is kept, and is the party responsible if that data is mishandled.
Where Account Data Is Processed
The SOFTSWISS platform underpinning Drakaris operates servers outside Australia, meaning account, payment and verification data collected from Australian players is processed and stored in a jurisdiction different from the player’s own. This is standard for platforms licensed by the Tobique Gaming Commission, and by registering an account, players consent to this cross-border processing as a condition of using the service. The same data protection standards described in this policy apply regardless of where the data physically sits.
What Happens to Data After Account Closure
Closing a Drakaris account does not immediately erase the underlying data. Transaction records, KYC documents and communication logs are retained for a period tied to licensing and anti-money-laundering obligations under the Tobique framework, typically five years from the date of the last account activity, after which the data is deleted unless a legal hold requires longer retention. Marketing communications stop as soon as an account is closed, even while the underlying records are still held for compliance purposes.
Why We Collect Data and the Basis for Doing So
Data is collected to open and administer an account, to process deposits and withdrawals, to meet the KYC and anti-money-laundering obligations attached to the Tobique licence, and to detect fraud or bonus abuse across the platform. Processing for account administration and legal compliance does not require separate consent, since it is necessary to provide the service and to satisfy licensing conditions. Processing for marketing communications, by contrast, relies on consent given at registration or opted into later, and that consent can be withdrawn at any time from the account’s communication preferences.
Cookies and Analytics on the Site
Cookies on the Drakaris site fall into three categories: strictly necessary cookies that keep a session logged in and a cart or bet slip intact, functional cookies that remember display and currency preferences, and analytics cookies that measure which pages and games are used most. Necessary cookies cannot be disabled without breaking core site functions such as staying logged in. Analytics cookies can be declined through the cookie banner shown on first visit or adjusted later through the browser’s own cookie controls, and declining them does not affect access to the casino or sportsbook.
Who Data Is Shared With
Payment data is shared with the processors handling a given transaction, which for Australian accounts includes the providers behind Visa, Mastercard and Maestro card payments, Neosurf voucher redemption, PayID transfers and CoinsPaid for cryptocurrency deposits covering Bitcoin, Ethereum, USDT, Litecoin, Dogecoin, Tron, Ripple, Cardano, Solana, Bitcoin Cash and Binance Coin. KYC documents are shared with the identity verification service used to confirm age and address during onboarding. Game providers, including Pragmatic Play, Evolution Gaming, BGaming, Hacksaw Gaming and the other studios aggregated through SOFTSWISS, receive gameplay data such as bets and outcomes but not payment card details, which never leave the cashier’s processing layer.
Right to Lodge a Complaint
Where a player believes their personal data has been processed unlawfully, a complaint can be raised directly with Drakaris support in the first instance, and if unresolved, escalated to EGIS, the independent alternative dispute resolution body operating under the Tobique Gaming Commission framework. EGIS reviews complaints that fall outside what internal support can resolve, including disputes over how account data was used in a verification or bonus decision.
Rights Available to Players
Players can request access to the personal data held about them, correction of inaccurate details such as a misspelled name or outdated address, deletion of data no longer required once retention obligations have lapsed, restriction of processing while a dispute is under review, objection to processing carried out for marketing purposes, and portability of account data in a structured format on request. Requests are actioned once the identity of the requester has been confirmed, which typically involves the same verification standard used for a withdrawal.
Contact for Data Requests
Requests relating to personal data, including access, correction or deletion requests, go to [email protected]. Including the registered account email in the request itself speeds up identity confirmation and avoids a back-and-forth before the request can be actioned.